Holiday Inn and Suites Charleston West by IHG
What Guests Say
The staff at the facility was incredible, going above and beyond our expectations. The supervisor, Mary was such a wonderful resource. The room was clean and comfortable, kudos to the housekeeping staff. The lobby was very nice and the pool/hot tub area were a highlight.
Carlin
September 2025
Breakfast was good. It had the basics and each of my kids found something to eat which is a task in and of itself! The beds were AMAZINGLY comfortable. That was our favorite part. The pool was nice and I loved how the exercise center was overlooking the pool and right beside it so I could workout and watch my kids while being two steps away from them. I liked that the pool also had an outdoor sitting area so we could enjoy the outdoors while at the pool. The birds were cool too and my kids loved seeing them! The location was great as well- everything was very close by! Overall great experience
Anonymous
June 2025
The property is a hidden gem honestly. The decor is super nice. The gym is set up nicely with cold water dispenser, Fresh towels and open 24 hrs. Abby, the bird was a nice surprise. The Restaurant/Bar was nice in case you’d rather stay in. No room service but that’s something that would be welcomed by guests. The pool and hot tub was OPEN at 5:30-11 which we enjoyed!! The breakfast buffet was the nicest I’ve ever seen! The fresh cut fruit was a nice surprise. Staff were all very friendly.
Angela
March 2025
The staff wonderful and so nice everything was clean and fresh loved the little things as well the beds are sooooo comfy the pool and spa great and the wellness center had everything i will defiantly stay here again anytime i have training and the location for me was spot on the learning center is 4mins away so yeah ill be staying again and again
Serens
October 2025
The overall experience was fine, but I want to single out this particular hotel for their assistance. My mother accidentally left her I-Pad under a cover in the room. The maid discovered it, turned it into the front desk, and they notified us they had it and requested what action to be taken. Although it took a couple of weeks due to a few glitches, we DID receive the I-Pad back in Missouri about two weeks later. They did not HAVE to do this, we would never have known for sure where we lost it. But they went above and beyond, and we do sincerely appreciate it. A nice hotel, close proximity to Hardee's and a few other places. Not the best looking place from the road, but it was an excellent night's stay after a long drive.
William
December 2024
Charleston was the halfway point for our family's first road trip (Indiana to North Carolina). On our way there, we stayed at a hotel that did not have a pool, but trying to wear out our 4 & 2.5 year old after 7 hours in the car in just our room was challenging. We decided to stay at this location on our return trip because of the pool. Thankfully the pools hours were incredibly accommodating -- we didn't arrive until 9:30pm and the pool was open until 11pm. Our kids, despite being exhausted, really enjoyed the pool so much so that we returned the next morning at 7am.
Carolyn
April 2024
We love the pool and Jacuzzi spa. And the design that having the restroom and shower inside the pool room is thus far the best I've seen among the holiday inn indoor pool facilities. Just for this reason alone, we would love to stay here again!
Qun
January 2024
There was a small issue with our original room. Jodi was quick to get us moved to another room and it was great. Thank you Jodi for making our short stay a great one.
Travis
July 2025
Very nice staff (aside from the restaurant), front desk and housekeeping (esp the linen man!) were wonderful
Laura
July 2025
Everyone was very nice, friendly.
Kelly
September 2024
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